Payee Services
Our services are tailored to each individual, with a focus on empowerment, autonomy, and collaboration. We believe in open communication and shared decision-making, ensuring the voices of the individuals we serve are always heard and respected.
Empowering Financial Stability and Housing Security
At Richmond Residential Services, Inc. (RRSI), our Representative Payee Program is about more than managing money. It is about restoring stability, confidence, and peace of mind. Grounded in person-centered care, we provide trusted support that empowers individuals to live life on their own terms.
RRSI supports more than 200 individuals with diverse abilities, helping not only with finances but also by building a foundation for safe housing, access to healthcare, and renewed independence. For many, this support marks the turning point that ends homelessness, prevents eviction and creates the security needed to thrive in the community.
“The day someone walks into our office to receive payee services is often the first step out of homelessness. It marks a new chapter of stability, safety, and hope.”
— Eric Drumheller, Director of Client Benefits
Beyond the Basics: Supporting Full Lives
We work closely with individuals, Support Coordinators, families, and providers to create sustainable budgets and long-term stability. Our support includes:
- Creating and managing monthly budgets that reflect individual needs and choices
- Ensuring rent and utilities are paid on time
- Providing regular personal spending money through a prepaid debit card
- Assisting with Medicaid, SNAP, and utility assistance applications
- Setting up specialized resources such as ABLEnow accounts
- Connecting individuals with additional supports through the Department of Social Services
Our services are always tailored, collaborative, and respectful, ensuring that the voices of the individuals we support are heard and valued.
Why It Matters
Managing finances is one of the biggest challenges for many individuals living independently or in supported settings. When benefits are mismanaged or bills go unpaid, the risk of eviction or homelessness increases quickly. RRSI steps in as a reliable, compassionate partner to make sure that does not happen, offering peace of mind and financial stability during uncertain times.
Looking for Payee Support?
Ready to explore Payee Services for yourself or someone you support?
Representative Payee FAQ
What is a Representative Payee?
A representative payee is a person or organization appointed by the Social Security Administration (SSA) to manage Social Security or SSI benefits for someone who cannot manage their own finances.
Who qualifies for Payee Services at RRSI?
We serve adults with disabilities or those aging in place who need support managing their benefits. We also support individuals experiencing or at risk of homelessness, often in partnership with local providers.
What does RRSI manage as a Representative Payee?
We handle monthly budgets, ensure rent and utilities are paid, coordinate with housing and medical providers, and help individuals maintain financial stability.
Will individuals still have personal spending money?
Yes. We ensure people receive personal spending money on a regular schedule, usually through a prepaid debit card.
Is there a fee for payee services?
Yes. The Social Security Administration allows an approved monthly fee (currently $55), which is taken directly from the benefit.
Does RRSI report to Social Security?
Yes. We are an SSA-approved payee organization and maintain detailed records, responding to all reporting and audit requirements.
Can you help someone experiencing homelessness?
Absolutely. Payee services are often the first step to securing housing and stability. Once appointed, we help individuals access safe housing, establish a budget, and connect with essential services.
Can someone transfer payee services to RRSI?
Yes. We work with the SSA and the individual to transfer services to RRSI when it is a better fit.
How long does it take to get approved?
Once we receive a referral and the required documents, we coordinate with SSA. The process typically takes a few weeks, depending on SSA timelines.
Payee Services Inquiry Form
If you are interested in learning about our Payee Services, please fill out the form on this page and a member of our team will contact you.
We understand that individuals and their families may have questions regarding our team, services, and support. Whether you are currently receiving services or exploring options, we are here to help.
If you cannot find the answer to your questions here on our website, please send us a message using our contact form or by giving us a call at (804) 358-2211.
We look forward to hearing from you!