FAQ
Frequently Asked Questions
Navigating services and supports can feel overwhelming — but you don’t have to figure it out alone. Our Frequently Asked Questions are here to give you clear, straightforward answers about Richmond Residential Services, Inc. (RRSI).
Whether you’re a family member exploring care for the first time, an individual looking for support, or someone considering a career with us, these FAQs are a starting point. We’ve grouped questions by service so you can quickly find the information most relevant to you.
And remember: every person’s situation is unique. If you don’t see your question here, please reach out. Our team is always glad to help.
Representative Payee FAQ
What is a Representative Payee?
A Representative Payee is someone appointed by the Social Security Administration to manage benefits for an individual who needs support handling their finances consistently and safely. At RRSI, this means more than paying bills. It’s about restoring stability, protecting housing, and ensuring financial peace of mind.
Who can receive Payee Services from RRSI?
Individuals receiving benefits such as SSI, SSDI, VA benefits, or Railroad Retirement may qualify. We also support individuals who are employed and need help managing their wages. Families, case managers, and community providers often make referrals to us.
What kinds of expenses do you manage?
We take care of essentials such as rent, utilities, groceries, and medical needs. We also help each person plan their personal spending and savings so they can thrive with greater independence.
If I already have a payee, can RRSI become my new payee?
Yes. With the proper documentation and approval from SSA, RRSI can be appointed as your new payee.
Group Home FAQ
What is a Group Home?
A Group Home is a warm, community-based residence where 4 to 5 adults live together, each with their own private bedroom. Individuals help shape their routines, meals, and décor, making the house truly feel like home. Our staff provide 24/7 support so every individual feels safe, connected, and valued.
What supports are provided?
Our staff assist with daily activities, meals, medication, transportation, and community involvement while always encouraging independence every step of the way.
How do families stay involved?
Families are welcome and encouraged to visit, share meals, and remain active partners in the support team.
Who is eligible to live in a Group Home?
Adults who have the Community Living Waiver or the Family and Individual Supports (FIS). [Learn more about Waiver Services → link to Waiver page]
Can individuals decorate their rooms?
Yes. Each person can decorate and furnish their room to reflect their personality and interests. Our DSPs are available to help every step of the way — from choosing a favorite wall color to measuring for the right bedroom furniture or hanging photos.
Supported Living FAQ
What is Supported Living?
Supported Living offers adults the chance to live in their own apartments with the support they need to succeed. It’s about independence with a safety net, creating space for choice, privacy, and personal expression.
Is staff on-site 24/7?
Staff are available and on-call at all times, with flexible support based on each person’s needs.
What if my needs change?
RRSI supports aging in place, so services can adjust as needs evolve from light support to more intensive assistance.
Can I choose how my apartment looks and my daily routine?
Yes. Supported Living is all about autonomy. You choose your décor, routines, and lifestyle, with staff there to assist when needed.
Who benefits most from Supported Living?
Adults ready for more autonomy, often transitioning from a family home or group home, who still want reliable support close by. For many, this fulfills a lifelong dream of living independently.
Respite FAQ
What is Respite Care?
Respite Care is short-term support that gives family caregivers time to rest and recharge while the individual enjoys a safe and engaging environment.
Who can use Respite?
Adults eligible through Medicaid Waivers may qualify. In some cases, limited self-pay respite is available.
How long can someone stay for respite?
Respite can be a few hours, a weekend, or several days depending on availability and scheduling.
Who provides respite care?
The same trained, familiar staff who work in our other programs provide respite care, ensuring consistency, trust, and peace of mind.
In-Home FAQ
What are In-Home Supports?
In-Home Supports bring our trained staff directly into a person’s home to assist with daily activities and help meet personal goals.
What services are included?
Services may include help with cooking, cleaning, personal care, transportation, and skill-building for independence.
Are services customized?
Yes. Each plan is person-centered, designed around the individual’s needs, preferences, and goals.
Who can receive In-Home Supports?
Adults who have disabilities and whose Waiver Service Plan includes in-home support.
How do I request In-Home services?
Start by contacting your Support Coordinator at the Community Services Board and requesting a referral to RRSI.
Careers FAQ
What positions are available at RRSI?
Our most common roles are Direct Support Professionals (DSPs) and Case Managers, along with Program Supervisors and administrative positions.
Do I need experience to apply?
Not always. Many positions require compassion, reliability, and a willingness to learn. We provide comprehensive training so you feel prepared and supported.
What kind of training will I receive?
All new hires receive competency-based training, medication administration certifications, and ongoing professional development.
What benefits does RRSI offer?
Competitive pay, health insurance, retirement options, generous leave, wellness programs, and recognition initiatives that celebrate our team’s contributions.
What is the culture like at RRSI?
Our staff often describe RRSI as like family. We celebrate successes, support each other, and believe every role here makes a difference.
What does a Direct Support Professional (DSP) do?
DSPs are the heart of our mission. They provide hands-on support with daily activities, community involvement, and personal goals. This role is about more than care. It’s about connection, encouragement, and helping individuals thrive.
What does a Case Manager do?
Case Managers coordinate care, connect individuals with services, and advocate for their needs. At RRSI, Case Managers walk beside each person, ensuring that support plans are person-centered and goals are met with dignity and respect.
What does a Program Supervisor do?
Program Supervisors provide first-line leadership for our residential and supported living programs. They mentor staff, coordinate resources, and ensure homes and services run smoothly and safely.
Still have questions?
Every role and every service at RRSI is built around one goal: helping individuals live with dignity, independence, and belonging. If you don’t see your question answered here, we invite you to reach out. Our team is ready to listen, provide guidance, and walk beside you every step of the way.