Careers
“If you’re looking for more than just a job and you’re looking for a career, join our team and work with the best company in Richmond. We take care of our employees while our employees are taking care of the individuals we support.”
– Kyrstan Keesler, Director of Human Resources
Careers at RRSI
Working at Richmond Residential Services, Inc.
Our Human Resources team cares – join our team and let us show you.
Are you looking for more than just a job? At RRSI, we believe in careers with purpose. From your very first day, you’ll be welcomed into a team that values compassion, integrity, and growth.
As our Director of Human Resources, Kyrstan Keesler, shares:
“We are employee centric. We are committed to taking care of our employees while our employees are taking care of the individuals we support. We believe in a positive and supportive work environment and a culture that has a proven track record. Our employees’ success at RRSI is a priority.”
Many of our employees have been with us for over a decade, a true reflection of the integrity, appreciation, and support that define our culture.
One team member put it best:
“This is more than a job — it’s a calling. We celebrate milestones, we cry together, and we walk beside people through every part of their journey’
What Separates RRSI from the rest
- Employee Engagement & Appreciation: We celebrate our employees throughout the year with quarterly and annual awards, on-the-spot recognition, and monthly engagement activities. Every September, we honor our Direct Support Professionals, recognizing the heart of our mission. Just as importantly, we celebrate the small things that make the big picture every day.
- Easy Onboarding Process: From your first interview through New Hire Orientation, we walk beside you to ensure your start at RRSI is smooth, welcoming, and supportive.
- Free Training & Professional Growth: We provide competency-based training to ensure our team members feel confident and capable. Ongoing professional development helps our employees grow, learn, and thrive.
- Supportive Leadership: Our HR team, Supervisors, and Directors work hard to create an environment where feedback is heard, communication is transparent, and every team member feels valued.
Competitive Benefits
- An HR Team That Cares
- Sick leave donation and Sick bank access
- Shift Differential (after 4 pm)
- 11 Paid Holidays
- Vacation/Sick Time
- Bereavement Pay
- Pet Bereavement Pay
- Structured annual rate increase
- Sign-on bonus and generous compensation package
- Paid Training
- Tuition Reimbursement
- Wellness Program
- Medical
- Dental (Company-paid for full-time employees)
- Vision
- 403B with a 4% match after 12 months of employment
- EAP (Employee Assistance Program for all employees)
- HRA (Health Reimbursement Account)
- Supplemental Insurance (including Life Insurance, Short-term disability, and company-paid Long-term disability)
Career FAQs
What positions are available at RRSI?
Our most common roles are Direct Support Professionals (DSPs) and Case Managers, though we also hire Program Supervisors and administrative positions.
What kind of training will I receive?
All new hires receive competency-based training, medication administration certifications, and ongoing professional development.
What is the culture like at RRSI?
Our staff often describe RRSI as like family. We celebrate successes, support each other, and believe every role here makes a difference.
What does a Case Manager do?
Case Managers coordinate care, connect individuals with services, and advocate for their needs. At RRSI, Case Managers are trusted guides who walk beside each person, ensuring that support plans are person-centered and goals are met with dignity and respect.
Do I need experience to apply?
Not always. Many positions require compassion, reliability, and a willingness to learn. We provide comprehensive training.
What benefits does RRSI offer?
Competitive pay, health insurance, retirement options, generous leave, wellness programs, and recognition initiatives.
What does a Direct Support Professional (DSP) do?
DSPs are the heart of our mission. They provide hands-on support to individuals with daily living activities, community outings, and personal goals. This role is about more than care. It is about connection, encouragement, and helping individuals live life on their terms.
What does a Program Supervisor do?
Program Supervisors provide first-line leadership for our residential and supported living programs. They oversee staff, coordinate resources, and ensure high-quality services for the individuals we support. Supervisors play a key role in mentoring DSPs, guiding Case Managers, and making sure homes run smoothly and safely.
Still have questions?
Every role and every service at RRSI is built around one goal: helping individuals live with dignity, independence, and belonging. If you do not see your question answered here, we invite you to reach out. Our team is ready to listen, provide guidance, and walk beside you every step of the way.
“This is more than a job — it’s a calling. We celebrate milestones, we cry together, and we walk beside people through every part of their journey.”
– RRSI Team Member
“I’ve never worked at a place where the leadership cared so much about how we’re doing. They want us to succeed — not just at work, but in life.”
-RRSI Team Member